Advanced Excel Course launching on Mar. 1, 2025

Refund Policy

Effective Date: 30.06.2024

 

 

Overview

 

At ExcelCamp, we are committed to customer satisfaction and offer high-quality online educational courses and digital content. Refunds for our digital products are granted under specific conditions.

 

 

Refund Eligibility

 

  1. Non-delivery of Product: If you experience issues accessing or downloading our digital products immediately after purchase, please contact us right away.
  2. Technical Problems: If you encounter issues that prevent the proper functioning of our product and we are unable to resolve these issues, you may be eligible for a refund. Please provide detailed descriptions and any relevant evidence, such as error messages or screenshots.
  3. Misdescription: If a product significantly deviates from its description on our website and this impacts its utility, you may request a refund. Clear evidence of the discrepancy must be provided.

 

 

Conditions Where Refunds Are Not Granted

 

  • Change of Mind: We do not offer refunds for changes of mind. Once a product is purchased and access is granted, it cannot be returned.
  • Minor Defects: Refunds will not be granted for minor bugs or glitches that do not materially affect the overall functionality or intended educational value of the product.

 

 

Time Frame for Refund Requests

 

Refund requests must be submitted within 14 days of the date of purchase. Requests submitted after this period may not be eligible for a refund.

 

 

Process for Requesting a Refund

 

To initiate a refund, please contact us at info@excel-camp.com with your proof of purchase and a detailed explanation of your issue. Our support team will assess your request and respond within 5 business days.

 

 

Legal Rights

 

This policy does not affect any rights you have under Austrian or EU law for the return and refund of defective products or misdescribed services.

 

 

Contact Us

 

For questions or more information about our refund policy, please contact us at info@excel-camp.com.